Question 1

How long does shipping take?

Accepted Answer

Orders are processed within 1–3 business days. Delivery in the US usually takes 7–14 business days after dispatch. You'll get a tracking link by email as soon as your order ships.

Question 2

How much is shipping?

Accepted Answer

Shipping is calculated at checkout based on your address and order size.

Question 3

Can I return an item?

Accepted Answer

Yes. If something isn't right for your pet, contact us within 30 days of delivery for a return. Items should be unused and in their original packaging.

Question 4

What if my order arrives damaged?

Accepted Answer

Email us a photo within 7 days of delivery and we'll send a replacement or refund at no cost to you.

Question 5

How do I choose the right size?

Accepted Answer

Each product page lists sizes. When in doubt, measure your pet and pick the larger size for beds and slings.

Question 6

Are your products safe for older pets?

Accepted Answer

Every item is chosen for aging joints, weaker hips and sensitive bodies: low entry, grippy surfaces and soft materials. Always check with your vet for medical conditions.

Question 7

How does the sale discount work?

Accepted Answer

During an active sale, the discount is applied automatically at checkout. You can also enter the sale code shown in the banner.

FAQ & shipping